We ship worldwide! Shipping costs are calculated at checkout.

Please note that Pine Bay Market does not ship packages under DDP (Delivered Duty Paid) terms. This means that all duties, tariffs, and/or taxes imposed by your country for imported goods, are solely the responsibility of the customer.

Should a package be returned to Pine Bay Market due to the customer’s refusal to pay these required duties or taxes, the refund will be considered null and void due to customer negligence. It is the customer’s responsibility to be aware of their country’s import regulations, duties, and taxes before placing an order. Pine Bay Market recommends researching your governing duty or tax rates before placing an order. Pine Bay Market will not provide this information for you. Use Google (at your own discretion) or contact a Customs Brokerage for detailed guidance.

By placing an order, you agree that Pine Bay Market is not liable for any costs associated with importing goods, including but not limited to duties, taxes, tariffs, or additional fees incurred due to customer actions or delays. Furthermore, any attempt to file legal action or claims against Pine Bay Market in relation to duties, taxes, or the terms outlined in this policy will be considered a breach of contract. Pine Bay Market reserves the right to pursue legal remedies, including recovery of legal fees, for any such actions taken against the company.

By completing a purchase, you acknowledge and agree to these terms and waive any rights to pursue legal action or initiate disputes, including chargebacks, related to international shipping costs, duties, or tariffs.

Pine Bay Market is not responsible for delays, additional fees, or any consequences resulting from the failure to comply with your country’s customs regulations.

The majority of our products are Made-To-Order, meaning that once you place your order, we manufacture that specific product(s).

On average*, we'll have your order manufactured and processed within 10 business days.

*Order times can vary during peak season; October to December.

A cancellation request must be made with 48-hours of placing your order. After this time period, the order has been confirmed and Pine Bay Market will have already incurred costs in processing your order.

To cancel your order, please send us an email to info@pinebaymarket.com, and in the subject line, note your Receipt # and the word "Cancellation". A full refund will be provided once we receive your cancellation request email and verify you met the 48-hour time period.

Cancellations will not be accepted beyond the 48-hour window.

Pine Bay Market withholds a 25% restocking fee for each product being returned.

All returns must be pre-approved by Pine Bay Market before they are shipped back. The refund will be processed within 10 business days of the item being returned to Pine Bay Market. Customers are responsible for providing their own shipping labels and return packaging, at the cost of the customer; Pine Bay Market does not supply shipping labels or return packaging.

Return Conditions:

i. The customer has contacted Pine Bay Market within 24-hours of the products being delivered from the time of delivery noted by the delivery company. Please contact us by email: info@pinebaymarket.com.

ii. The product has been inspected immediately upon delivery. We do not accept returns if the item has been sitting unopened for an extended period; it is the customer’s responsibility to check all items within 24-hours of delivery.

iii. The products were not used in any markets, events, tradeshows, and/or any other use. It is up to the discretion of Pine Bay Market to determine if a product appears to be used or not.

By placing an order, you agree to the terms outlined in this section.

Any attempts to reverse a payment or initiate a chargeback with your bank or payment provider without following this policy will be treated as a breach of contract. Pine Bay Market reserves the right to pursue legal action to recover any lost funds, restocking fees, or additional damages resulting from chargebacks or disputes. Furthermore, any legal costs incurred in recovering such funds or enforcing this policy, including attorney fees, will be the responsibility of the customer.

Pine Bay Market reserves the right to take legal action or file counterclaims against any lawsuit that contradicts these agreed-upon terms. By placing an order, you acknowledge that Pine Bay Market is entitled to recover all associated legal costs in the event of any legal disputes initiated by the customer.